Free delivery in Switzerland | Return within 14 days

Terms of Sales

General conditions of sale

These general conditions of sale aim to define the contractual relations between

- Jolly Jungle SàRL, located Avenue William-Favre 12 - 1207 Geneva - Switzerland, company registered in the Geneva trade register under number CH-660.2.309.018-0 and publisher of the site www.jolly-jungle.com < / p>

- and any natural or legal person wishing to make a purchase via the website of Jolly Jungle SàRL hereinafter referred to as the Customer.

The acquisition of goods through this site implies unreserved acceptance by the Customer of these general conditions of sale.

Jolly Jungle SàRL reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the Customer.

Delivery
Times and Costs:
In Switzerland, free, in 2 to 5 working days
In Europe, 15CHF, in 6 to 15 working days
In worldwide, 20CHF, in 7 to 30 working days

In periods of sales or high activity, the deadlines may be exceptionally extended.
The goods ordered are shipped to the delivery address indicated and to the attention of the recipient mentioned in the customer's order. The customer is solely responsible for the accuracy of the information related to the delivery. Shipments and deliveries are handled by Swiss Post, by parcel against signature in Switzerland (or equivalent in Europe), to the address indicated by the buyer when ordering. If you are absent during the delivery of your package, a calling card will be delivered to your letterbox inviting you to collect your package from La Poste as soon as possible. If your order is not collected from the postal services (for any private or professional reason) the package will be returned to Jolly Jungle. Any return request following a non-withdrawal must be made by e-mail and the return costs will be invoiced to you.

Return Policy
If an item is not suitable for the customer, he can return it to Jolly Jungle SàRL within ten working days of the delivery date. This is done at the risk and expense of the customer (except in the event of a return due to a defect in the product which will be the responsibility of Jolly Jungle). After receipt of the item, a voucher (without time limit) will be sent to you which you can use in our online store, in our store in Geneva (Rue de Carouge 95, 1205 Geneva) or in our store in Lausanne (5 rue des Côtes-de-Montbenon, 1003 Lausanne).
When returning a product, the customer must follow the following procedure:
- Wrap the product securely and place it in a parcel.
- Send the package for signature. It is important to keep the postage certificate in order to be able to track the package.
- Return to the following address: Jolly Jungle SàRL, 95 rue de Carouge, 1205 Geneva, Switzerland

Prices
The prices communicated on the jolly-jungle.com site are in Swiss francs and do not include Swiss VAT, Jolly Jungle SàR is not yet subject to VAT . They do not include any delivery costs or any other costs (customs tax, foreign VAT, etc.) payable by the buyer.

Products
The products sold on the Jolly Jungle SàRL site are available for sale within the limits of available stocks. The characteristics of the products as well as the photos visible on the site are only indicative. We strive to take the most accurate photographs and descriptions possible but cannot ensure a perfect similarity with the product offered, in particular as regards the colors and cannot have contractual value. In case of unavailability of a product, we will inform you as soon as possible.

Order
After choosing the desired products by selecting the colors, size and quantities per model, each item will be added to the cart with the summary of the total purchase. Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having read them and waiver of its own conditions of purchase or other conditions. After placing your order, you will receive a confirmation email detailing your transaction number and confirming the value of your order and what has been charged to your credit card. You will be kept informed during the entire sending process and we are always available for any questions. All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.

Payment
Jolly Jungle uses secure payment solutions (SSL), with confidential data protection provided by Stripe and PayPal.
Jolly Jungle also offers you to pay by invoice. After placing your order, you will receive the invoice by email. Your order will be sent once payment has been received.
If the transaction is refused by the buyer's bank, the order will be automatically canceled and the customer notified by email. Jolly Jungle reserves the right to refuse or cancel any order or delivery from a customer with whom the company has had a dispute due to the total or partial non-payment of a previous order or a refusal of payment authorization by credit card.

Data protection
All customer data are treated in the strictest confidence and Jolly Jungle SàRL undertakes to respect the rules of ethics issued by the ASVPC as well as the legislation in force, in particular with regard to data protection.
We only use your data for the good progress of your order. You will not be registered for our automatic loyalty offer. If you would like to be part of this offer, we kindly ask you to complete this form. The e-mail address provided when you registered for our loyalty offer will be used only to inform you of sales, news and events reserved for our customers who are part of this list. We very rarely send emails (no more than one per month). You can unsubscribe at any time. Jolly Jungle SàRL undertakes not to communicate your personal data to third parties.

Force Majeure
Jolly Jungle can not be held responsible for interruptions of the site, intrusion by third parties on the site, valid as a technical event beyond its control and control. < / p>


Miscellaneous
By using the website www.jolly-jungle.com, the buyer agrees to respect these general conditions and declares and guarantees to Jolly Jungle that: (1) he / she is of legal age in his / her country of residence (2) the information sent is correct;
The content of the website www.jolly-jungle.com, including the texts, graphics, photos and other illustrations of all kinds, is protected. The Jolly Jungle logo may not be used in any form or for any purpose without the prior written consent of Jolly Jungle.

Professional Access
Access to the wholesale part is reserved for professionals; the buyer agrees to comply with these general conditions and declares that the information sent during the registration process is correct; the information sent must be kept up to date by the buyer at all times. The buyer is solely responsible for access and use of the access data (username, password) he has chosen when registering his account. He is therefore exclusively responsible for the consequences that may result from it. The purchaser agrees to immediately inform Jolly Jungle of any fraudulent use of his access data.